Studio

Services are provided from a private studio in Feilding, New Zealand.
All appointments are strictly by booking only.
The studio address is provided upon confirmation of your consultation.

Booking Fee

A $40 booking fee is required to confirm your consultation appointment

A minimum of 24 hours’ notice is required to reschedule or cancel

If less than 24 hours’ notice is given, or you do not attend, the booking fee is non-refundable

Credited towards final invoice

Quote

Following your consultation, you will receive a written quote and invoice for a 25% deposit.

Quotes are based on the work discussed during the consultation.
Additional work requested later may incur additional charges.

25% Deposit

A 25% deposit is required to:

• Secure your alteration booking

• Reserve fitting times

• Confirm commencement of work

Work may not begin until the deposit is received.

Once alteration work has commenced, deposits are non-refundable.

If you cancel before work has started, refund eligibility will be assessed based on any materials purchased or time already allocated.

Fittings

Most bridal garments require 1–3 additional fittings.

Clients agree to:

• Attend all scheduled appointments

• Provide at least 24 hours’ notice to reschedule

• Arrive on time

Late arrivals may result in shortened fitting times.

Missed appointments or late cancellations may incur a rebooking fee of $40.

It is the client’s responsibility to bring correct shoes, undergarments, and accessories to fittings where required.

Weight & Fit

Alterations are fitted to your measurements at the time of each fitting

Significant weight changes after final fitting may affect the fit of your garment
Additional alterations required due to body changes may incur further charges

Final Payment

Final invoice issued approximately 7 days prior to collection

Invoice must be paid prior to pick up - garments will not be released until paid in full

No EFTPOS on site

Non-collection 

Garments must be collected on or before the agreed collection date.

Due to limited storage in our studio:

• Storage fees may apply to garments left beyond 7 days after agreed collection.

• Garments not collected within 30 days may be considered abandoned unless prior arrangements are made.

Care & Liability

All reasonable care is taken while garments are in the studio.

However:

• Clients must disclose any pre-existing damage, fragile fabric, or previous alterations.

• Delicate fabrics (including silk, lace, tulle, beading, sequins, vintage materials, and embellished garments) carry inherent risks during alteration.

• Some fabrics may show stitch marks or minor texture changes when altered.

While every effort is made to avoid damage, certain risks are unavoidable due to the nature of garment construction and fabric properties.

Liability is limited to the cost of the alteration service provided.

The business is not responsible for:

• Pre-existing damage

• Undisclosed prior alterations

• Damage occurring during third-party transport

• Changes in fabric condition due to age or manufacturer defects

Nothing in these terms limits rights under the New Zealand Consumer Guarantees Act 1993.

Event Date

Clients must inform the studio of their wedding or event date at the time of booking.

It is the client’s responsibility to ensure alterations are completed with sufficient time prior to the event.

Last-minute bookings may incur rush fees and are subject to availability.

Rush Fee

Where timelines are significantly shorter than standard scheduling allows, a rush fee may apply.

Acceptance of rush work is at the discretion of the studio.

Cancellation

Deposits are non-refundable once work has commenced.

You will be invoiced for work already completed.

Any materials purchased specifically for your garment will be charged.

Refusal of Service

The studio reserves the right to decline or discontinue services where:

• A garment is deemed unsuitable for safe alteration

• Deadlines are unrealistic

• Communication or behaviour is inappropriate

Any work completed up to that point will be invoiced.

Social Media

By engaging our bridal alteration services, you acknowledge and agree that progress photographs of your garment may be taken in-studio during the alteration process for documentation and portfolio purposes.

These images may be used for marketing, portfolio display, website content, and social media publication. Any images shared publicly will:

• Be published only after your event date;

• Feature the garment only;

• Exclude faces and any identifying body parts;

• Exclude personal details such as names, event location, or other identifying information.

If you prefer that no images of your garment be used for marketing purposes, you must notify us in writing prior to your first fitting.

Agreement

Payment of any booking fee, deposit, or invoice constitutes acceptance of these Terms & Conditions.